BLACK TALAVERA COLLECTION IS MADE BY ORDER. THE PROCESSING TIME IS APPROXIMATELY 6 - 12 WEEKS TO BE READY AND SHIPPED (TIMES MAY VARY DEPENDING ON THE HIGH DEMAND OF THE PRODUCT).

Once shipped your order should arrive within 7 - 10 business days.

We are unable to offer refunds, returns, cancellations or exchanges. All sales are final. Please note, Casa Paz reserves the right to refuse all returns, reshipments, cancellations and refunds.

We only offer 24 hours to cancel your order once it's been placed. After this time, your order will be processed and we begin working on it. All cancellations requested after this 24-hour window will be eligible for only a 50% refund of the total order amount.

In case that a product arrives damaged, the customer must contact us within 48 hours of receipt. To start this process please visit our Contact Us.

All our shipping, cancellation, and refund policies are in the FAQS section.